Dom and John often like to feature each of the groups within our industry that contribute to the success of the team, and recently, one of those groups that they were asked about was Program Management. Both of them see first hand the benefit of having a dedicated program management team at a CRO like KCAS, and while we have often showcased others within our organization, it felt like it was time to shine a light on a too often unsung hero of customer relationships. For this episode, Dom and John invite Chris Young, the director of KCAS’s Program Management team, to join them as we discuss the role his team plays and why it is so important.


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